Depot View

Depot View gives you a comprehensive overview of your site and assets, allowing you to monitor all charging sessions in one place with real-time updates on charger statuses, including availability.

Things you can do in Depot View:

• Remote start/stop charging sessions on specific chargers.

• Identify any out of network or unavailable chargers and their location.

• View state of charge % of each vehicle that is currently charging.

• See how many chargers are currently available.

• Request service on a charger that shows “Unavailable”.

• View state of charge on a vehicle that is currently dispensing energy (V2G/V2X).

If you identify a charger with an 'Unavailable' status you can easily take steps to getting the charger back up and running. 

1. Click into the Unavailable charger. 

These will be easily identifiable as all faulted sessions will appear as a red card on Depot View. 

2. Perform a Charger Reset

Unavailable chargers will show a reset option. Try this first—remote resets resolve most issues (around 75%).

When resetting a charger, you have two options:

You can perform an immediate reset by clicking the Reset button, or choose to delay the reset if a charging session is currently in progress.

Delaying the reset helps prevent interruptions to active charging sessions.

3. If the charger remains unavailable after a reset, submit a service request.

Complete the service request form with the required details. After submitting, you can track your request anytime from the Open Cases section on your dashboard.